Due to the global spread of COVID-19, most of the countries around the world have imposed lockdowns to fight the pandemic. The nature of this viral infection also makes it risky for patients of any ailment to travel to healthcare centers, as they stand a chance to catch the infection. Coronavirus has led to unprecedented shifts in how the healthcare system is providing care. Perhaps the most noticeable shift can be seen in the increase in the use of telemedicine to triage and take care of sick patients.
In a quick response to the outbreak and surge in demand for online health consultations, healthcare businesses are integrating Real-time Chat having File Sharing, Video and Voice calling functionalities to their applications to avoid possible contamination and crowds at hospitals.
Considering security a paramount in healthcare, Channelize.io achieved HIPAA compliance to provide secure and confident communication to telemedicine and virtual care industries. Channelize.io now offers Chat API and SDKs protected by the privacy and security rules of HIPAA (Health Insurance Portability and Accountability Act of 1996).
A personalized messaging interface is the best method to bring established healthcare providers and patients in one spot. This guarantees in transmission of value treatment to patients at a reasonable expense.
Channelize.io delivers unmatched realtime Chat & Notifications experiences for doctors and patients. Our platform helps drive fast and complete communication for better patient outcomes. With our secure messaging API and SDKs, healthcare providers can now send and receive protected health information (PHI) and electronic PHI securely and with confidence. Patient health records, diagnostic reports and documents can all be shared securely in such communication. This means, for example, that Channelize.io powered doctor-to-patient chat or a group discussion among specialists can remain secure, encrypted and HIPAA compliant.
Our API also supports real-time notifications for facilitating emergency responses and alerts.
Channelize.io will also sign a Business Associate Agreement (BAA) with our customers as a commitment to the protection of your business’ ePHI and for compliance with HIPAA Privacy rules.
Channelize.io powered In-App Communication helps apps achieve engagement and solve important business use-cases. The current COVID-19 situation has made it important for many types of Apps & Websites to be able to connect their users with each other. Some of our upcoming releases will be focusing on the immediate problems of our customers.