08 Jan 10 Content Strategies to make Live Streaming successful for Commerce!7 min read
When done well, live streams have the potential to break down communication barriers between buyers and your brand which ultimately generates sales.
Moreover, it is becoming increasingly significant for businesses to show they’re authentic and human, and Live Streaming & Real-time Buyers Engagement will help grow your audience, build brand affinity and ultimately stay ahead in the game. But hold on a second, this doesn’t mean you should live stream everything and anything. Hence it gets important to know how to create the most enjoyable and valuable live stream experience that can lead you to success.
Furthermore, in each live show, you can leverage one or more below-mentioned strategies that will educate, entertain, and engage your audience all at the same time.
Be it taking viewers behind the scenes and inviting an influencer to collaborate for the same or demonstrating a product while offering a limited time discount and hosting a Q&A session, brands can leverage and combine many such strategies. This will increase viewers’ enjoyment of your live stream and will ultimately help you to keep customers you already have as well as gain new ones.
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By giving your viewers a “sneak peek” into what’s coming, you are generating demand before your product is even on the shelves. This can also include live unboxing videos. Live unboxing of products is always interesting because it gives a first-hand look at the product and thus generates curiosity for a product which can increase sales.
You can also live stream launch of a new product and take early booking during the live show itself. Additionally, you can also offer deals and discounts on pre-booking to generate a sense of urgency.
You can share industry-related updates, company announcements, and news with your audience in real-time. This will make you their go-to resource, which will help you build a trusted customer base and establish credibility for your brand.
Conducting product demonstrations in real-time offers customers an insight into the usage and functioning of a product which helps them better understand a product. Additionally, product demonstrations are useful in the consideration stage of buyers’ journey as these can convince them that a product is designed to meet their needs.
A host can also showcase customers multiple product variants and options and answer their concerns about product colour, size, fit and usage, etc in real-time which can fully satisfy and delight them.
Product & Brand Stories
Besides product launches and demonstrations, what video streaming does the best is that it allows viewers to participate in product or brand storytelling in ways that enrich customer experiences and triggers emotions in them. Telling your brand story is not just about your company history, your philosophy, and your values it’s also about telling your products stories, their benefits, and sharing customer testimonials.
With this connection, audiences feel eager to find out more about your brand and products.
Furthermore, sharing customer testimonials via your stream show viewers why you are the best choice for them which eventually boosts your credibility.
One of the initial goals of a live stream should be to bring more fun and entertainment and spice things up for viewers because it’s not solely the gameplay they come to see they look for entertainment and fun too. Live stream e-commerce is an intriguing solution that merges shopping with entertainment and urges viewers, especially the youth to watch, shop, and stay.
Offering incentives, such as prize draws, special promo codes or a countdown, talking to viewers by addressing them and challenging them for a bet, newsjacking or allowing a charismatic performer to take over a session, conducting trivia and quiz and allowing viewers to poll live to express their opinions, etc are some of the ways to liven things up a bit and make shopping entertaining.
Hence, the live medium has the power to elevate Shoppertainment that leads to a differentiated shopping experience and ensures a boost in customer retention and average session time.
Streaming complementary content is an added advantage of live streaming e-commerce that can enhance your brand perception and lead to brand loyalty.
For instance, an influencer while live streaming for a fitness brand can show a new workout routine and also refer to a certain piece of gym equipment that audience can buy on the go.
An automobile retailer while hosting a live walkaround of a vehicle can stream complementary content like vehicle maintenance and driving tips.
These can be effective ways to use Live Video in your App for Sales.
Collaborating with influencers is a surprise element to an otherwise mundane, one-person setup. Influencers can be anyone from celebrities to subject-matter experts to KOLs (key opinion leaders) to any prominent personality who can influence customers. A brand can work with them to create engaging content, announce giveaways, host interviews, launch or promote products, host tutorials or recommend products, etc.
Influencers are usually trusted by their followers, and when a trendsetting influencer conveys your message to a relevant audience, your brand is seen as more relevant and credible. Like, if you are a travel agency, you can collaborate with a prominent personality of a popular tourist destination.
If you’ve got influencers to host live stream shows on your website, app, or e-commerce store, ask them to share about those shows on their social media handles to get more traffic and sales.
Hosting Live Contest or Giveaways
Hosting live contests gives brands a dedicated audience wherein they can also promote their products or services indirectly. This can include voting for a product through polls, interactive trivia games, quiz competitions, etc. Such sessions can keep your customers engaged and entertained hence they are more likely to invest in your products and participate in your future events.
Furthermore running contest giveaways are a sure-fire way of making your customers excited about your brand which will increase their engagement, establish brand awareness, and create a buzz.
Behind the Scenes
Giving your customers access to behind-the-scenes footage can help you establish a deeper connection with them. It could be a glimpse into how a certain product is made, how your employees celebrated a festival, or taking your viewers on a quick office tour.
Not only do behind-the-scenes streams create a more personable brand image, but they also show a real insight into your company’s culture which can drive more audience attention towards the actual event itself.
Flash Sales, Deals & Discounts
Offering flash sales, deals, discounts, or coupons during a live stream can cause a sense of urgency and can push customers to buy products. Hence live-streamed flash sales, deals, and discounts are proven to be a potent sales tool.
Live Q&A sessions are wholly authentic and are a format of storytelling. There are no scripts or editing, and audience loves this authenticity. Moreover, Q&A sessions also help viewers put their doubts in the spotlight. The answers validate this possibility of interaction, solving doubts, and hence generate value for a brand. Right from food brands to automobile brands, every industry is leveraging this method to foster customer engagement.
One of the perks of live streaming a Q&A session is that it gives customers a sense of connectedness with your brand and helps them know products better, which leads to more informed buying decisions, and faster sales conversions.
Repurpose & Recycle
Going live doesn’t mean that your video’s life is over once you press the stop button. Live stream not only gets more viewers while it is live, it also achieves greater reach after the “live” part is over. Thus you can also repurpose your live videos by inserting clips from it into your blog posts, post excerpts on your social media channels, or set in the video in your newsletter, etc.
Getting live stream footage cut into an easily shareable form for social media is an effective way to keep your audience engaged for the long-term.
Additionally, you can also build up some hype before you actually go live. This can be achieved by making teaser videos and images, and sharing them on your social media channels, and notifying your audiences beforehand.
Find more on this in our upcoming blog!
And it’s a Wrap
If you don’t have a way to engage your customers, there’s no point for them to stick around. Give your customers a reason to want to interact with your brand during a live stream by creating an interactive and entertaining environment and opening up conversation. Furthermore, If you make a good impression, customers may also seek out your other content after your Live Stream has ended.
We hope this blog helps you get your live streaming game plan off the ground, or if you’ve already started, it helps you take your strategy to the next level!
Planning to venture into Live Streaming Commerce or want to build an even more reputable and buzzworthy business?